FAQ

Please make sure read the instructions&information on how to use and take care of your handbags before you handle them. It will definitely let you enjoy a better experience with your handbags.

1.How about your quality?
We have been shipping replica handbags for the past 5 years. With our extensive experience we can confidently guarantee that you will receive your replica designer handbags in pristine condition delivered from the factory straight to your door.
Our replica designer handbags look and feel just like the original ones. Crafted in the same way as Louis Vuitton bags, you get the same look without paying a fortune. Just like Louis Vuitton bags, our high quality bags are monogram canvas with authentic oxidizing leather handles and trim.

2.Is it safe to order on your website?
Absolutely yes!! don't worry about it! It is safe to order on our website. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. Shopping at our website is 100% safe. All the payment process is done by MateCharge, which is known by its top security and anti-fraud systems. None of your credit-card details will be revealed to anyone.

3.Why your bags are more cheaper than other sellers?
All our bags are from factory directly, No middleman. We hope to provide more competitive price to our partners.

4.Do your handbags have logos?
No. The handbags we carry do not have any designer labels. Although our goal is to provide the finest replicas available, we do not wish to violate anyone's copyright.

5.How often do you get new styles?
New styles are added weekly and sold out items are quickly re-stocked whenever possible.

6.How do I place an order?
It is easy and safe to place an order. Once you have chosen the item you would like to purchase, click the "Buy Now" button and put it in your shopping cart. Then follow the directions of checkout process.

7.Do you ship overseas?
Yes, We deliver our products worldwide.

8.It's been two weeks, where is my order?
The delay doesn't happen often. But if there is any significant delay with your order we will contact you immediately. We will keep contacting you from the time your order is placed. When your handbag is sent out, we will provide you with a shipment tracking number at our own discretion. This tracking number will be emailed to you. Meanwhile, you will receive our notification. So you do not have to email us asking if your package has been shipped. 

9.How do you ensure your products after I finish payment?
Within 3 working days after you finish payment, we will send detailed list which is including: order number, payment time, tracking number of the express, payment sum, product name purchased, amount, expiration date and probably deliver time.

10.How can I check the status of my order?
You can log into your account and check the status of your order in the order history. Or you can contact us via the email and live chat support.

11.What should I do if I have more questions about my purchase?
If you have any questions about your purchase, welcome to contact us via emai.

12.What should I do if the items were damaged upon receipt?
You need to inform us immediately as soon as you receive the damaged goods. Once you noted the product was damaged during shipment, we may call back the product or have the picture of the damaged item to be reviewed before we send out a new replacement or issue a refund.

13.What to do if I get the handbag which is totally different from the ordered one?
If you met the above problem, please follow:
- Send us an email about the problem as you received the handbags within 14 days as you received. We will reply you in 24 hours.
- Make sure that the products is in its original condition. That means the product hasn't been sized, worn, damaged and so on.
- Pay for the price difference if you exchange another one (if there is any).
- In addition, we will pay for the exchange shipping fee if it's our fault.

14.Do you have a disclaimer policy?
Yes! We sell high quality replicas only. Our handbags and purses are not designed to be sold or represented as the authentic products and we are by no means affiliated in any way with any brand name shown on the sites. All trademarks/copyrights used on this website are for display and novelty purposes only. They are trademarks/copyrights of their respective owners, and we do not willfully intend to infringe on them in any way.
We are also in no way trying to compete with any company listed on our website. By purchasing our products, you as a buyer must agree that these are replicas only and you must not resell or represent them as real. 

15.Do you allow me to use your pictures on my site?
Not at all, you should ever think of doing anything like this. Authenticity and accuracy of our pictures play vital role in the decision making of our customer. If we start offering our pictures to other sites, it will raise many unjustifiable questions about our credibility. Every single picture of our product represents our unique and exclusive manufacturing skill. You must take your own photograph and should place them, it will be credible move.

16.Are any import taxes applicable?
We have selected a low value marking to avail exemption from import taxes (S25 per box). Most countries have a policy to let such boxes go without taxes so most of our customer receives their shipment without any taxes. If at all taxes are inevitable, customer will have to pay those taxes.

17.What guarantees are given with the products?
We are having full trust in our merchandise quality and we offer guaranteed 100% satisfaction. If for any reason, you are not satisfied with the product, you can simply return us the products and we will initiate an immediate and hassle free refund. You must return the new product within seven days of the purchase to claim 100% refund. Return shipping cost should be bear by the customer. We must receive a tracking number before replacement or refund is released against the complaint Re-stoking fee is not issued in return case. We are always there to serve you after sales have been made, contact us for a query.